Why we charge a cancellation fee At Apartmenthub we work hard to provide our clients with a professional, transparent and efficient service in finding suitable accommodation. Our team is dedicated to offering customised housing options quickly and with great care, ensuring a smooth rental experience.

In certain cases, where a tenancy agreement is confirmed and a client later withdraws, we charge a cancellation fee. Below we explain why this fee exists and what it is for.

Legal Foundation: When a customer agrees to our terms and conditions for example, by accepting an offer or confirming a property a legally binding agreement is formed. These terms and conditions include a cancellation clause, which is designed to recover the costs and effort involved in the process.

Operational Costs Incurred Once a client confirms their interest in a property, the process is set in motion by the agent representing the landlord. This agent invests time and resources in preparing contracts often in conjunction with legal advisors and arranging the reservation of the property. Meanwhile, Apartmenthub handles the communication, coordination and follow-up between the tenant and the agent. If a cancellation occurs, these efforts have already been made and the costs involved are not recoverable.

2. Damage to our reputation If a client withdraws at a late stage - after a property has been prepared or taken off the market it can affect our professional relationships. Landlords and partner agencies may lose confidence in our ability to deliver reliable tenants. This has a direct impact on our reputation and the housing opportunities we can offer to future clients.

3. Loss of exclusivity and vacancy for the landlord In some cases a property is made available exclusively to a client for a limited period of time. If the client then cancels, the landlord loses valuable time and may be faced with an unexpected vacancy. The property could have been let to someone else during this time. To compensate for this financial loss - sometimes amounting to one or more months' rent - part of the cancellation fee is used to compensate the landlord. These situations also affect our reputation as a reliable rental partner.

4. Legal and administrative work Preparing rental proposals, drafting contracts and coordinating with various parties requires time, expertise and resources. These are often completed well in advance of the cancellation. The cancellation fee helps to cover the administrative and legal work that has already been invested.

5. Fairness to other clients When a property is reserved and later cancelled, it is often temporarily removed from the listings. This means that other potential tenants have not been able to view or apply for the property during this time. The cancellation represents a lost opportunity for others and limits the efficiency of the letting process overall.

Final Note We fully understand that circumstances can change and that customers may need to reconsider their plans. However, we ask for your understanding of the time, effort and cost involved in providing our service. The cancellation fee is not a penalty, but a fair way to cover costs and protect the quality and reliability of our service.

If you have any questions about our policies or procedures, please do not hesitate to contact us.